01

Roles & Commitments

oqqee (oqqee.bet) is a trusted online betting and gaming platform in Bangladesh. We understand how valuable your personal data is. That is why this Privacy Policy Designed so you can clearly understand — what data we hold, why we hold it, and how it is kept secure.

This policy applies to the oqqee website, mobile app, and all related services. By using our platform, you agree to this Privacy Policy — so it's worth taking a few minutes to read it through.

Our core principles: Your data is never sold to third parties. It is used solely to improve our services and ensure a safe experience.

This Privacy Policy May be updated at any time. If changes are made, we will notify you via your registered email or a platform notification. The latest version will always be available on this page.

02

What information we collect

oqqeeWhen you register and use our services, we collect various types of information. This is gathered in two ways — what you provide directly, and what is collected automatically during your use of the platform.

What you provide directly:

Data Type Example When it is collected
Identity Information Name, date of birth, gender At the time of registration
Contact Information Email, phone number During registration and verification
Identity Documents NID, Passport, Driving Licence For KYC Verification
Financial Information Mobile Pay/Nagad number, transaction history During deposits and withdrawals
Account Information Username, password (encrypted) During account registration

Automatically collected:

  • Device Information: Your device model, operating system, and browser type.
  • Location data: Your approximate geographic location (city-level only) — not your precise GPS coordinates.
  • Usage Data: Pages visited and time spent, games played, and betting history.
  • Log data: IP address, session duration, and error logs.
  • Cookies & Tracking: Cookies are used to enhance your website experience (see section 06 for details).

Please note: We can never read your password directly. All passwords are encrypted using a strong hashing algorithm.

03

How Your Data Is Used

oqqee Your data is used only for specific, transparent purposes. It will not be used for anything else without your consent.

Primary Purposes of Use:

  • Service delivery: To create and manage your account and ensure access to gaming services.
  • Identity Verification (KYC): To prevent fraud and misuse, and to fulfil legal obligations.
  • Transaction processing: To process deposits and withdrawals securely.
  • Ensuring Security: To detect suspicious activity and keep accounts secure.
  • Personalized experience: To recommend games and offers tailored to your preferences.
  • Customer Support: To resolve your complaints and issues quickly.
  • Legal Compliance: To meet regulatory requirements and comply with Anti-Money Laundering (AML) rules.
  • Platform Improvement: To analyse usage patterns and improve service quality.

If you no longer wish to receive marketing communications from us, you can opt out at any time through your account settings.

04

Who Your Data Is Shared With

oqqee Your personal data is never sold. In certain situations, it may be shared with trusted third parties — solely to ensure our services are delivered properly.

When and with whom:

  • Payment processors: Only the minimum information necessary to process transactions via Mobile Pay, Nagad, or Rocket is shared.
  • Identity verification services: Documents may be verified with authorized third parties to complete the KYC process.
  • Legal authorities: Data may be disclosed in response to a valid request from a court or investigative authority under Bangladeshi law.
  • Technology Partners: Cloud hosting and security providers that operate the platform — all bound by strict confidentiality agreements.

Important: Before sharing data with any third party, we verify that they comply with oqqee's privacy standards. Data is only permitted to be used for specified purposes.

In the event of a business merger or acquisition, your data may be transferred to the new entity, though this Privacy Policy will apply, and you will be notified in advance.

05

Data Protection Measures

To protect your information oqqee Industry-standard, state-of-the-art security measures are in place. Protection is ensured at both technical and organisational levels.

Technical Security:

  • SSL/TLS Encryption: All data transmissions are secured with 256-bit encryption.
  • Two-Factor Authentication (2FA): An extra layer of verification when logging into your account.
  • Firewall & DDoS Protection: Servers are protected against cyber attacks.
  • Encrypted Database: All stored data is kept in encrypted form.
  • Regular Security Audits: Systems are audited regularly by independent third-party experts.

Organizational security:

  • Only authorised personnel have access to your data.
  • All staff are bound by strict confidentiality agreements.
  • Staff receive regular training on data protection.

Your role: Use a strong password to keep your account secure and never share your login details with anyone. If you notice any suspicious activity, contact support immediately.

06

Cookies Policy

oqqee's website and app use cookies and similar tracking technologies to enhance your experience and ensure the platform functions properly.

Types of cookies we use:

Cookie Type Purpose Duration
Essential Cookies Maintaining login sessions and ensuring platform security Deleted at end of session
Functional Cookies Remembering language preferences and theme settings Up to 1 year
Analytics cookies Analyzing usage patterns to improve our services Up to 6 months
Marketing cookies Showing relevant offers & promotions Up to 30 days

You can disable cookies through your browser settings. However, disabling essential cookies may affect certain features of the platform.

07

Your Privacy Rights

oqqee's members have important rights over their own data. We fully respect and uphold these rights.

Right to Access

You can request to see what personal information we hold about you.

Right to Rectification

You may request corrections to any inaccurate or incomplete information.

Right to Erasure

You can request that your data be deleted under certain circumstances.

Right to Restrict Processing

In certain cases, you may request that the processing of your data be restricted.

Right to Data Portability

You can receive your data in a portable format.

Right to Object

You can object to marketing communications or the processing of your data.

To exercise any of these rights support@oqqee.bet. We will respond within 30 days.

08

How long data is retained

oqqee Your data is retained only for as long as necessary. Once no longer needed or once legal obligations are fulfilled, it is securely deleted.

  • Account information: For the duration of your active account and for 5 years after closure (as required by law).
  • Transaction details: A minimum of 5 years, as required by financial regulations.
  • Communication records: Support tickets and emails for up to 2 years.
  • Log data: Up to 12 months for security purposes.
  • Marketing Data: Deleted immediately upon unsubscribing.

Please remember: Some data may need to be retained beyond the standard period due to legal or regulatory obligations. You will be informed if this is the case.

09

Children's Privacy Protection

oqqee's services are strictly for users aged 18 and above. We do not knowingly collect data from minors.

If we become aware that a minor has opened an account, that account will be closed immediately and all collected data will be deleted. If a parent or guardian suspects their child is using this platform, please support@oqqee.betto get in touch.

10

Contact & Complaints

This Privacy Policy If you have any questions, concerns, or complaints about this, please reach out to our dedicated Privacy Team:

  • 📧 Email: support@oqqee.bet
  • ⏰ Response time: typically within 48 hours
  • 🕐 Support hours: 24/7, 7 days a week

We take every complaint seriously and work to resolve it as quickly as possible. Protecting your privacy is our responsibility — and one we take very seriously.